Thank you for visiting the Kepa Transport website and reviewing its privacy policy (hereinafter the “Policy”).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it, as applicable.

This privacy policy consists of the following sections:

  1. Objectives of the Privacy Policy
  2. Effective Date
  3. Consent Collection Methods
  4. Data Collection Objectives
  5. Purposes of Data Processing
  6. Personal Information Collected
  7. Processing Methods Used
  8. Access and Control of Personal Information
  9. Sharing and Reasons for Sharing Personal Information with Third Parties
  10. Use of Cookies and Similar Technologies
  11. Retention of Personal Information

Objectives of the Privacy Policy:

Respecting privacy and protecting personal information are essential to us. Therefore, through this Policy, we aim to protect them in accordance with applicable laws.

To ensure this protection, Kepa Transport commits to collect, process, and share information that can identify an individual only when the individual has consented to it, unless it is allowed or required by law, in which case your consent will not be necessary.

The Policy aims to inform users of the reasons and how Kepa Transport or anyone acting on its behalf will collect and use their personal information. It is written in clear language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable person or information that can identify a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.

Effective Date:

This Policy is effective from August 30, 2023. This Policy replaces the Privacy Policy dated August 30, 2023.

Consent Collection Methods:

We commit to obtaining consent before collecting an individual’s personal information. Consent can be explicit or implicit and can be provided directly by the individual or their authorized representative.

We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or a name and phone number to get a response to a question is considered implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, especially in the case of a government request, to obtain a person’s consent to collect, use, or disclose their personal information. We commit to never disclose such information except as required or permitted by law and in accordance with this Policy.

Data Collection Objectives:

The information collected is in line with the purposes and objectives set out in this privacy policy.

Here are some reasons why we collect your personal information:

  • To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  • To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the functionality of our products and services.
  • For the development of new products and services, including AI: The collected data can be used for research and development purposes to offer new products and services to our users, including through advertising and marketing messages. Additionally, collected and aggregated data may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services: Collecting and analyzing data generated by your interactions with our services allows us to develop and create products and services that are relevant to better meet your cultural and entertainment expectations, especially for customers who require adaptive measures.
  • To assess the performance of products and services: Data is collected to provide information about the benefits and drawbacks of our products and services to evaluate and resolve them if necessary, including through surveys. This ensures the quality of our products and services and promotes risk management.
  • To protect the privacy of our users: The data collected allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
  • To fulfill legal obligations: Data is collected to comply with obligations arising from laws, regulations, or international treaties.

Personal Information Collected:

Kepa Transport may collect personal information in various forms but will do so only through lawful means and only for the necessary purposes that have been disclosed to you, as described in this Policy or as permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of interactions between you and Kepa Transport. Therefore, we prioritize informing you about the nature of the personal information we use.

We protect all collected personal information. Among the personal information that may be collected and used, we pay particular attention to the following:

Name and contact information: First and last name, email address, postal address, phone number, and other similar data used for communication with you.

Identity verification: Passwords, password hints, and other security information used to identify you and access your account.

Demographic data: Information about you, such as age, gender, country, and language of communication.

Payment data: Information necessary for processing your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.

Subscription data: Information about your subscriptions related to cultural events and newsletters from cultural companies.

Images and sounds: Audiovisual data used to ensure the safety of our users, especially at cultural events for which we are organizers or hosts.

Interactions: Data related to your use of websites, platforms, and created tools. This includes data you provide to use the products. In other cases, such as error reports, it includes data we generate.

Other examples of interaction data we collect include:

  • Data on sites visited and usage. For example:
    • Payment and account history: Data on the items you purchase and activities associated with your account.
    • Problem resolution and support data: Data you provide when you contact Kepa Transport for assistance, including the products you use and other information that helps us resolve your issue.
  • Interests and preferences: Data about your interests and preferences, such as artists or music styles you attend concerts for, types of exhibitions and cultural events you are interested in, and cities you are willing to visit for certain cultural events. Aside from information you explicitly provide, other data we collect sometimes helps us determine or guess your interests and preferences.
  • Content consumption data: Data about multimedia content (e.g., TV, video, music, audio, books, apps, and games) that you access through our products.
  • Search and command data: Search queries and commands you use when using our website.
  • Textual, input, and handwriting data: Textual, input, and handwriting data, as well as related information.
  • Location data: Data, which may be precise or imprecise, about your device’s location. For example, location data can be collected from a device’s IP address or from your account profile data indicating your location, such as city names or postal codes.
  • Other data: Other data provided when using our website, services, or other systems. For example, data about how you use your device, including your access and sharing of data, your communications with others, and your IP address, may be collected.

All text and images associated with this privacy policy: All text and images associated with this privacy policy.

We do not use personal information for purposes other than those for which it was collected unless we have obtained your consent or unless otherwise required or permitted by law.

Processing Methods Used:

We use a variety of methods to process personal information, including but not limited to the following:

Collection: Personal information is collected through forms, surveys, applications, online or offline registrations, correspondence, or other means of communication.

Recording: We record and store personal information in a structured and comprehensive manner.

Organization: Personal information is organized and classified for easy retrieval.

Storage: We store personal information in a secure environment.

Adaptation or alteration: Personal information may be altered or adapted for the purposes for which it was collected.

Retrieval: We retrieve personal information to respond to requests for information and for other purposes set out in this Policy.

Consultation: We may consult personal information to determine how we can offer better services.

Use: We use personal information for the purposes for which it was collected.

Disclosure: We may disclose personal information to third parties as described in this Policy.

Destruction: We destroy personal information when it is no longer needed for the purposes for which it was collected or as required by law.

The methods we use to process personal information will vary depending on the nature of the information, the purposes for which it is collected, and the privacy laws that apply.

Access and Control of Personal Information:

You have the right to access and control your personal information held by Kepa Transport, subject to certain legal limitations.

To access and control your personal information, please contact us using the contact information provided in Section 11 of this Policy. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.

Depending on your location and applicable data protection laws, you may have the following rights with respect to your personal information:

Right to access: You can request access to your personal information to obtain a copy of the information we hold about you.

Right to rectify: You can request that we correct any inaccurate or incomplete personal information we hold about you.

Right to erase: You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent.

Right to restrict processing: You can request that we limit the processing of your personal information under certain conditions, such as when the accuracy of the data is contested or the processing is unlawful.

Right to data portability: You can request a copy of your personal information in a structured, machine-readable format or ask us to transmit it to another controller.

Right to object: You can object to the processing of your personal information for specific purposes, such as direct marketing or research and analysis.

Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing done before you withdrew your consent.

Right to complain: If you believe that your privacy rights have been violated, you can file a complaint with the relevant data protection authority or supervisory authority.

Please note that there may be circumstances where we cannot grant your request to access or control your personal information, such as when it would violate the privacy of others or is required to comply with legal obligations. We will provide you with a reason if we cannot fulfill your request.

Sharing and Reasons for Sharing Personal Information with Third Parties:

Kepa Transport may share your personal information with third parties for various reasons, including but not limited to the following:

Service providers: We may share your personal information with service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide services to us.

Legal obligations: We may disclose personal information in response to a subpoena, court order, government request, or other legal process. We may also share personal information when we believe it is necessary to comply with applicable laws, regulations, or legal obligations.

Protecting our rights and safety: We may disclose personal information to protect the security or integrity of our websites, products, and services, as well as the rights, property, or safety of Kepa Transport, our users, or others.

Business transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, we may transfer personal information to the acquiring or successor entity.

Consent: We may share your personal information with your consent or at your direction.

Research and analysis: We may share aggregated and anonymized information for research and analysis purposes. This information does not identify individual users.

Marketing and advertising: We may share personal information with third-party partners and advertisers for marketing and advertising purposes. These partners and advertisers may use your personal information to send you targeted advertisements or promotions that may be of interest to you.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Use of Cookies and Similar Technologies:

Kepa Transport may use cookies, web beacons, and similar technologies to collect and store information when you visit our website. These technologies help us provide, improve, protect, and promote our services.

Cookies are small text files that are sent to and stored on your computer or device when you visit a website. They are used to enable the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

Web beacons (also known as pixel tags or clear GIFs) are small graphics with a unique identifier that may be included on our website or in our emails. They are used to understand how you interact with our website and emails.

Here are some examples of how we use cookies and similar technologies:

Authentication: We use cookies to recognize you when you visit our website and log in, so we can provide you with a personalized experience.

Preferences: We use cookies to store your preferences and settings, such as language and location, so you don’t have to set them each time you visit our website.

Security: We use cookies to help protect your account and data from unauthorized access.

Analytics: We use cookies to collect information about how you interact with our website, such as which pages you visit and how long you spend on them. This helps us improve our website and services.

Advertising: We may use cookies to show you targeted advertisements based on your interests and browsing history.

You can control and manage cookies in various ways, including through your browser settings. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

Retention of Personal Information:

Kepa Transport retains personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Policy, and as required by applicable laws and regulations.

When we no longer need your personal information, we will securely delete or anonymize it to prevent unauthorized access or use.

Contact Information:

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at the following address:

Kepa Transport

12 rue finlay, Val-d’Or, J9P0K9

Please include your name, contact information, and a detailed description of your request or concern. We will respond to your inquiry as soon as reasonably possible.

Changes to this Privacy Policy:

Kepa Transport may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are handling your personal information.

Governing Law and Jurisdiction:

This Privacy Policy and your use of our services shall be governed by and construed in accordance with the laws of the [Jurisdiction], without regard to its conflict of law principles.

Any dispute arising out of or in connection with this Privacy Policy or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].


The governing language of this Privacy Policy is [Language]. If there is any discrepancy or conflict between the English version of this Privacy Policy and any translated version, the English version shall prevail.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at the following address:

Marie-Pier Bergeron

Kepa Transport

12 rue finlay, Val-d’Or, J9P0K9